Last Updated: February 1, 2026
These Terms of Service ("Terms") govern your access to and use of BackupSec's monitoring and advisory services, including ZeroMon and ZeroTAM (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use the Services.
By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You must meet the following requirements to use our Services:
ZeroMon provides comprehensive monitoring and observability for your backup infrastructure, including:
ZeroTAM provides dedicated expert guidance for your backup environment, including:
To access the Services, you must create an account by providing accurate, current, and complete information. You agree to:
You are solely responsible for maintaining the confidentiality of your account credentials. BackupSec will not be liable for any loss or damage arising from your failure to protect your account information.
You agree NOT to:
We may offer a 30-day free trial for eligible customers. No payment information is required during the trial period. At the end of the trial, you may choose to subscribe or your access will be limited.
Paid subscriptions are billed in advance on a monthly or annual basis, as selected during sign-up. Subscription fees are non-refundable except as required by law or as expressly stated in these Terms.
We may change subscription fees at any time. We will provide at least 30 days' notice of price increases. Continued use of the Services after a price change constitutes acceptance of the new pricing.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as required by law.
You retain all ownership rights to your data. By using the Services, you grant us a limited license to access, store, and process your data solely to provide the Services.
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Important: BackupSec does NOT access, store, or process your actual backup data or the data being backed up. We only collect metadata, telemetry, and monitoring information from your backup infrastructure.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Services, including all software, designs, text, graphics, logos, and other content, are owned by BackupSec and protected by copyright, trademark, and other intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
If you provide feedback, suggestions, or ideas about the Services, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such feedback without compensation or attribution.
We strive to maintain high availability of the Services. However, we do not guarantee uninterrupted access. The Services may be unavailable due to:
We provide email support to all users. ZeroTAM subscribers receive enhanced support with faster response times and dedicated advisor access. Support is provided in English and Turkish.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
We do not warrant that:
The Services may integrate with or depend on third-party services (backup software, cloud providers, etc.). We are not responsible for the availability, performance, or security of such third-party services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BACKUPSEC SHALL NOT BE LIABLE FOR ANY:
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless BackupSec, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms commence when you first access the Services and continue until terminated by either party.
You may terminate these Terms at any time by closing your account and discontinuing use of the Services.
We may suspend or terminate your access to the Services immediately, without notice, if:
Upon termination:
We may modify these Terms at any time. We will provide notice of material changes by:
Your continued use of the Services after the effective date of modified Terms constitutes acceptance. If you do not agree to the changes, you must stop using the Services and close your account.
These Terms shall be governed by and construed in accordance with the laws of Turkey and the Republic of Turkey, without regard to conflict of law principles.
Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of [Your City], Turkey.
Before filing a legal claim, you agree to first contact us at contact@backupsec.com and attempt to resolve the dispute informally.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and BackupSec regarding the Services.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver of any term or condition shall be deemed a continuing waiver or a waiver of any other term or condition. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, internet failures, or government actions.
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to embargo or on any government restricted parties list.
For questions, concerns, or notices regarding these Terms:
Note: These Terms of Service are provided as a template and should be reviewed by legal counsel to ensure full compliance with your specific business practices, jurisdictions, and applicable laws. Consult with a qualified attorney before publication.